Frequently Asked Questions
Our sales department uses various means to validate an order. One of these processes requires a valid address associated to the customer. You can learn more about ways to confirm your address at PayPal's website.
There are several methods of verification that we can use.
First: We can call you at a listed land-line telephone number. This number MUST be listed with directory assistance and match a confirmed address in PayPal, therefore this option is only valid for US/Canada orders where PayPal will confirm an address and there is a directory we can use to verify the telephone number.
Second: We can accept an ID card or postal mail verification. Basically we need you to take a picture (webcam, camera phone, digital camera, scanner) of your ID card (Drivers License, Passport, State ID, School ID) or postal mail (official pieces only - utility/phone/cell bill, bank statement, mortgage/auto payment coupon). We need your name and address clearly visible, and also the issuing authority (for a letter, you can leave it in the envelope, as long as we can see sender and recipient address information)... you can block out or blur any ID#, Account # or SSN that is visible for your protection.
Third: We can send a confirmation code to a postal address matching a confirmed billing address... again, this is only valid where PayPal will confirm an address (USA/Canada/Europe).
Fourth: We allow special verification methods for government employees and military personnel. As the government provides .gov and .mil email accounts for employees we can use their ID verification process to process your order. We will need your .mil/.gov email address to complete this, which is generally TrueFirstName.TrueLastName@gov.office.dom, and we will send the confirmation request to that address.
If you cannot perform any of these verification options then most likely we will be unable to process your order and a refund will be issued.
Yes, as it makes order tracking easier for both you and us, it allows you to review your order history and get up to date order status information.
During our validation process, we occasionally run across issues that prevent us from delivering your order. This can be something as simple as a misspelled character name to an address mismatch with your credit card. When this occurs, we ask that you respond to our request for further confirmation by our staff so we can resolve the issue and get your order delivered as soon as possible.
We send out order confirmation to the email you provide during the registration process. If there is any reason the order is held we will also email you. Please ensure your mail client can accept mail from our site. Sometimes junk filters can block our emails.
Usually, refunds are handled within 8 hours. Sometimes though, it can take up to 24 hours for the process to complete. This is due to a combination of different systems, including your own financial institution, processing the refund request.
Each game has it's own standard turn around depending on stock availability and market demand. Most orders are delivered within 2-8 hours of approval by our sales department. Games like World of Warcraft tend to be in higher demand and the standard window for delivery is usually 2-48 hours.
Delivery in most cases is handled via face to face trade. We just need you to log into the game to receive this trade, we will generally email you when there is stock ready to trade. We will occasionally use the in-game mail system to handle a delivery, but this is now a rare event as the tracking methods used by the companies prevents assurances of a safe delivery. Either way you will receive an email about the delivery.
We provide a service to the on-line community. We know our customers do not have the time or desire to accumulate the wealth needed to compete in today's games. Therefore, we sell our 'time' to you. In other words, our stance is that we are not actually selling an item but the time it takes for us to acquire that item. There is nothing illegal about that and there are no laws restricting this practice!
Our staff has been providing this service to gamers for over 4 years. We have established ourselves as a growing leader in the on-line gaming currency market. We treat every aspect of this business in a professional manner and continually work to make our customers experience worthy of their continued support. Our survival depends on you. Feel free to let us know how we can make your visit a better one!
Registration is simple, and free. All you need to do is click the "Register" link at the top of the page. When that page loads, just fill out the required information, (requested username and email address) and click submit. Your registration information will be added to our database. At this point, you can login (your password will be sent to your email), purchase advertising and update your profile information and password.
To log in, all you need to do is press the "Login" link at the top of the page, and fill out your registered username and password. If you would like, you can save your information as a cookie for easy login.
For logging out, all you need to do is click the "Logout" link at the top of the page and your logged out.
To change your password, first you must login. After you are logged into our site, click the "Profile" link and change any information that is not correct. The only thing you cannot change here is your username that you registered with. From this page and you can also set your login information to a cookie.
The simple answer to this is yes. But first you must have your browser set to accept cookies. If that is set, then just login, go to your profile, and check the box that is there for remembering login information.
A cookie is a small text file that stores information about a computer user on their own computer. The information stored is only what is offered freely by that user and can only be retrieved by the website that set the cookie.
Now that that's over, let's explain what that means to you. A cookie from 's website will only contain 3 pieces of information.
- Your Username*
- Your Password*
- Your Session ID
We currently accept payment from PayPal, direct Credit Card charge and Western Union, we will also accept a bank draft mailed to us, but this process can take a few days to complete.